Free Shipping On All Orders Above $249 USDOrders:
1. How do I place an order?
To place an order, simply follow the steps below for a seamless ordering experience:
- Select the item you wish to place an order for (If stitching will be needed, be sure to add stitching options)
- Add the item to your shopping cart.
- Click on your shopping cart to proceed to the checkout.
- Enter your billing & shipping details and any applicable coupon codes.
- Select your method of payment - credit card details will be entered on the same page while those paying with paypal will be redireceted to the paypal website to complete the order.
- Woohoo! You've successfully placed an order. You will be able to view your order # and order details on the final screen. You'll also receive an order confirmation e-mail at the e-mail address provided by you at checkout.
2. Do I need to make an account to shop at Ivory Creations?
No, you do not need to make an account to shop with us. However, registering an account with us allows for a faster checkout and personalized recommendations catered to your style. You'll also be able to view the current, real-time status of your order within your Lashkaraa account and also earn points for every purchase you make with us via our Ivory Creations Loyalty rewards program, redeemable for discounts and special perks. When checking out as a Guest, we'll always give you the option to register your account in-case you change your mind.
3. Can we use more than one coupon/promo codes on a single purchase?
No, only one coupon code is applicable per order.
4. I missed a very important detail regarding my order. Do I need to cancel my order for this and place a new order?
No worries! If you need to update something in your shipping/contact information or need to update your measurements, please e-mail info@ivorycreations.com with your order # and our team will update the required information. However, please note that if the item in your order has already been stitched and/or dispatched, we will not be able to make any changes. Hence, we would request you e-mail us as soon as possible.
5. How can I care for my purchase?
We would recommend dry cleaning all embellished outfits. Outfits of cotton/digital print should only be washed in cold water.
Status and Delivery
1. I've placed an order, when will I receive it?
The processing time required to get each product ready for dispatch is listed on the respective product page. If you've ordered a Ready to Ship item, it will be dispatched within 48 hrs (2 business days). If your order contains multiple items with different processing times, your order will be dispatched only when all products are ready.
Example: You've placed an order for three products. The processing time for product A is 48 hrs, product B is 7 days and product C is 21 days. Your order will be dispatched within 21 days. Once your order is dispatched, you will receive your order within 4-7 business days.
2. How can I check the status of my order?
Checking your order status is very easy - simply log in to your Ivory Creations account and proceed to My Account section. From there, click on the Orders tab, where you will be able to view the item(s) ordered and respective status for each. Alternatively, you may also e-mail us at info@ivorycrations.com alongside your order # and one of our representatives will be happy to update you with the status of your order.
3. How will my order be delivered to me?
We at Ivory Creations only work with reputed carriers such as UPS, FedEx, DHL, and Aramex. Your order will be dispatched through one of these reputed couriers. You'll also be receiving a tracking number in your shipment confirmation e-mail so you may also keep track on your order status.
Cancellation
1. I just placed an order but now want to cancel it. How can I do this?
Order Cancellation Policy
To request an order cancellation, email Customersupport@ivorycreations.com immediately and include your order number.
Cancellation requests must be submitted within 24 hours of placing the order. Approval is not guaranteed because orders may enter processing soon after purchase.
If your cancellation request is approved, we will confirm the available refund method and processing timeline.
Ready-to-Ship Items
Ready-to-ship items, including products with a dispatch time of approximately 48 hours, cannot be cancelled once the order has been placed. These items enter processing immediately so they can be prepared for shipment within the stated timeframe.
2. Why must I inform you within 24 hours of order placement if I want to cancel my order?
As soon as your order is placed, we begin processing it. This may include product selection, customization, packaging, and shipment preparation.
For this reason, all cancellation requests must be submitted within 24 hours of order placement. Requests received after this period may not be approved if processing has already begun.