Free Shipping On All Orders Above $249 USDNo Return and No Exchange Policy
All sales are final. We do not accept returns or exchanges on any products once they have been purchased. Please review your order and inspect all product details carefully before completing your purchase.
If you receive an item that is damaged, defective, or incorrect, contact us within 24 hours of delivery so we can review the issue. Supporting photos or videos may be required.
Thank you for your understanding and support.
What is your exchange policy for online orders?
All sales are final. We do not accept exchanges on any products once they have been purchased.
Please review the product details, size, measurements, color, and quantity carefully before completing your order.
When will my exchange order ship out to me?
We do not process exchange orders because all purchases are final and are not eligible for exchange.
What is your return policy for online orders?
All sales are final. We do not accept returns on any products once they have been purchased.
Please inspect and review your order details carefully before completing your purchase.
Are there any exclusions/exceptions?
We only review requests when an item is:
- Damaged upon delivery
- Defective
- Different from the item ordered
You must contact us within 24 hours of receiving your order and provide your order details and clear photos or videos showing the issue.
Submitting a request does not automatically guarantee a refund or replacement. Each request will be reviewed before a resolution is provided.
When will I receive my refund?
Refunds are not available for regular purchases because all sales are final.
When Ivory Creations approves a claim for a damaged, defective, or incorrect product, we will inform you of the available resolution and any applicable processing timeline.